Blog 7: Improving Guest Experience with Operational Excellence When most people think about guest experience, they picture warm greetings at the door or a server with a big smile. The truth is that guest experience is built on the foundation of operations. You can have the friendliest team in the wo...

Blog 6: What to Expect When Working with a Consultant Hiring a consultant can feel like a big step. I often hear owners say they are nervous about what it will be like, whether they will lose control, or if the process will feel overwhelming. The truth is that working with a consultant should feel [...

Blog 5: The Cost of Restaurant Consulting The first question most operators ask me after deciding they might need help is simple: how much does it cost to hire a restaurant consultant? It is a fair question because restaurants run on thin margins and every investment needs to count. The answer is th...